Tracy Derrett joined the I-Evolve Team as a Services and Support Assistant in February 2015. Her customer service background and strong people skills made her a great addition to the team! When you call or visit our Buffalo office, she’ll be the first person you speak with. In addition to being the first point of contact for our clients, she also plays a key role in assisting our sales team and is always following up with clients to make sure they’re satisfied.

What got you interested in customer service originally? Is there a story behind it?

I have always enjoyed working in the customer service field because I enjoy communicating with customers and helping them out in the best way I can. I have always worked in the customer service field, such as working as a hostess throughout college really helped me discover what to pursue my career in. Communicating and helping people out with any issues or questions they may have is exactly what I am able to do at I-Evolve, it was the perfect fit!

What is one of your hobbies outside your time at I-Evolve?

Outside of I-Evolve, one of my main hobbies is to go swimming or doing any water activities during the summer season. I love spending warm summer days with my friends by the pool or doing fun activities such as jet-skiing or boating.

What have you learned about technology since working at I-Evolve? Has it changed anything in your daily life?

One of the main things that I’ve learned is how much information can be stored in the cloud. I was amazed to learn that all your information can be stored in a way that you can simply retrieve it back if anything would have had happened to your PC/Laptop. It has become such a life saver to so many people; technology has really improved over time it’s amazing.

What do you enjoy most about working at I-Evolve?

I enjoy the people I work with and the great clients we have here at I-Evolve. I feel like were a big family at work, and it’s a great feeling to work with such wonderful people!