Christina joined the I-Evolve Team as a Services and Support Assistant in October 2010 and was promoted to Customer Service Administrator in August 2013. Christina is an integral part of the team at I-Evolve. Her duties include assisting the sales and technical teams, providing guidance on customer service best practices and helping to implement I-Evolve policies and procedures. Additionally, Christina works directly with customers to ensure they receive the best service possible.

What got you interested in customer service originally? Is there a story behind it?

I’ve always enjoyed customer service because I enjoy interacting with clients and making sure they’re getting the best experience possible. I worked as a server throughout college where I discovered my strong people skills and knew I wanted a career where I could work directly with clients. I love being able to do that every day at I-Evolve to make sure our clients are satisfied!

What is one of your hobbies outside your time at I-Evolve?

Outside of my I-Evolve, one of my main hobbies is to travel. I especially love taking cruises because you’re able to see so many beautiful places all within one vacation. Earlier this year I was able to go zip-lining in St. Thomas-it was awesome!

What have you learned about technology since working at I-Evolve? Has it changed anything in your daily life?

I think the main thing that I’ve learned is the true importance of technology within an organization. The amount of time and money that can be saved by having a good IT solution in place is remarkable. For me, I love the fact that today’s technology allows me to have access to my data wherever I am… which means I have the ability to work from home if it’s a super snowy Buffalo day!

What do you enjoy most about working at I-Evolve?

The people- without a doubt! Both my team members here at I-Evolve and the great clients I get to work with on a daily basis make me look forward to coming to work each day.